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Privacy policy

Welcome to Fais GmbH. We are pleased that you visit our websites and and thank you for your interest in our company and our services. The protection of your privacy and personal data when using our websites is very important to us. Therefore, we strictly comply with the rules of data protection laws. The following explanations provide you with information on how we ensure this protection and which data is collected for which purpose. Despite careful control of the content, we cannot assume any liability for external links to third-party content.

The provider has taken organizational, contractual and technical security measures to ensure that the provisions of data protection laws are complied with and to prevent accidental or intentional manipulation, loss, destruction or access by unauthorized persons. We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail or Whatsapp) can have security gaps. Complete protection of the data against access by third parties is not possible.

01. collection and storage of personal data and the nature and purpose of their use

a) When visiting the website
When you visit our website, the browser used on your terminal device automatically sends information to our website server. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automated deletion:

  • Name of the retrieved file
  • Date and time of retrieval
  • Data volume transferred
  • Message whether the retrieval was successful
  • Description of the type of web browser used
  • Operating system used
  • the previously visited page
  • Provider
  • Your IP address

The aforementioned data will be processed by us for the following purposes:

  • Ensuring a smooth connection of the website,
  • Ensuring a comfortable use of our website,
  • Evaluation of system security and stability, and
  • for other administrative purposes.

The legal basis for the data processing is Art. 6 para.1 lit.f DSGVO. Our legitimate interest follows from the data collection purposes listed above. In no case do we use the collected data for the purpose of drawing conclusions about your person.

In addition, we use cookies and analysis services when you visit our website. For more detailed information, please refer to the sections. 4 and 5 of this Privacy Policy.

b) When using our contact options

If you have any questions, we offer you several ways to contact us. Depending on the way you contact us, the following data will be collected:

a. By email to or as well as or

  • The name you provide to the email provider
  • Your email address
  • Date and time of the contact request

b. By direct message on our Instagram page:

  • The user name you specified on Insatgram.
  • Date and time of the contact request

c. By WhatsApp message:

  • The user name you specified on WhatsApp
  • Your phone number and profile details provided on WhatsApp
  • Date and time of the contact request

Data processing for the purpose of contacting us is carried out in accordance with Art. 6 para.1 lit.a DSGVO on the basis of your voluntarily given consent and are used exclusively to ensure smooth support.

02. disclosure of data

Your personal data will not be transferred to third parties for purposes other than those listed below.

We will only share your personal information with third parties if:

  • you have given your express consent to this in accordance with Art. 6 Para.1 lit.a DSGVO,
  • the disclosure according to Art.6 Para.1 lit.f DSGVO and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data,
  • in the event that there is a legal obligation for the disclosure pursuant to Art. 6 Para.1 lit.c DSGVO, as well as
  • this is legally permissible and required according to Art. 6 para.1 lit.b DSGVO for the processing of contractual relationships with you.

03. cookies

We use so-called cookies in some areas of our website. Through such file elements, your computer can be identified as a technical entity during your visit to this website in order to facilitate your use of our offer – also during repeat visits. However, you usually have the option of setting your Internet browser to inform you about the occurrence of cookies, so that you can allow or exclude them, or delete cookies that already exist.

Please use the help function of your Internet browser to obtain information on how to change these settings. We would like to point out that individual functions of our website may not work if you have deactivated the use of cookies.

Cookies do not allow a server to read private data from your computer or the data stored by another server. They do not cause any harm to your computer and do not contain viruses.

We base the use of cookies on Art. 6 para. 1 lit.f DSGVO: the processing is carried out to improve the functioning of our website. It is therefore necessary for the protection of our legitimate interests.

04. use of Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymization is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link (

We would like to point out that on this website Google Analytics has been extended by the code “gat._anonymizeIp();” to ensure anonymized collection of IP addresses (so-called IP masking).

In addition, you can prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie is then set, which prevents the further collection of your data when visiting this website.

This procedure is particularly recommended when accessing our site via mobile devices.

For more information on terms of use and data privacy, please visit or

We base the use of the aforementioned analysis tool on Art. 6 para. 1 letter f) DSGVO: the processing is carried out for the analysis of user behavior and is therefore necessary for the protection of our legitimate interests.

05. pictures of customer parts

Pictures of customer parts will be published only after their consent. However, apart from the images, no personal or order-related data will be published.

06. social plug-ins

We use social plugins of the social network Facebook on our website on the basis of Art. 6 para.1 lit.f DSGVO. The underlying promotional purpose is to be considered a legitimate interest within the meaning of the GDPR. Responsibility for data protection-compliant operation is to be ensured by their respective providers. The integration of these plugins by us takes place by way of the so-called two-click method in order to protect visitors to our website as best as possible.
Social media plugins from Facebook are used on our website to make their use more personal. For this purpose, we use the “LIKE” or “SHARE” button. This is an offer from Facebook.

When you visit a page of our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser, which then integrates it into the website. By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there. If you are logged in to Facebook, Facebook can assign your visit to our website directly to your Facebook account.

If you interact with the plugins, for example by clicking the “LIKE” or “SHARE” button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information will also be published on Facebook and displayed to your Facebook friends.

Facebook may use this information for the purposes of advertising, market research, and customization of Facebook pages. For this purpose, Facebook creates usage, interest and relationship profiles, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide other services associated with the use of Facebook. If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.

For the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook’s privacy policy (

07. SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the browser address bar changes from “http://” to “https://” and by the lock symbol in your browser bar. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

08. privacy policy for the use of YouTube

Our website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

For more information on the handling of user data, please refer to YouTube’s privacy policy at

09. privacy policy for the use of Google+

Our pages use functions of Google+. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Information collection and sharing: Using the Google+ button, you can publish information worldwide. via the Google+ button, you and other users receive personalized content from Google and our partners. Google stores both the information that you gave +1 for a content and information about the page you viewed when you clicked +1. Your +1s may be displayed as notices along with your profile name and photo in Google services, such as search results or your Google profile, or elsewhere on websites and ads on the Internet.
Google records information about your +1 activities to improve Google services for you and others. In order to use the Google+ button, you need a globally visible, public Google profile, which must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name may also replace another name you used when sharing content through your Google Account. The identity of your Google profile may be displayed to users who know your email address or have other identifying information about you.
Use of Information Collected: In addition to the uses explained above, the information you provide will be used in accordance with the applicable Google Privacy Policy. Google may publish aggregate statistics about users’ +1 activities or share them with users and partners, such as publishers, advertisers, or affiliated websites.

10. privacy policy for the use of WhatsApp

Our pages use functions of WhatsApp. The provider is Facebook Inc, 1601 South California Ave, Palo Alto, CA 94304, USA (“Facebook”).
The terms of use of WhatsApp apply, which can be viewed at

Since the first contact comes from the customer’s side, he is aware of the use and the resulting terms of use of Whatsapp.

Furthermore, we use a so-called exchange container. This prevents numbers that do not use Whatsapp services from being forwarded to WhatsApp. We use Whatsapp data resulting from such requests exclusively for communication with the customer. When the order is placed, these are archived as a document subject to retention. No confidential data such as offers will be sent by us via Whatsapp. Data collected by us from a Whatsapp correspondence will not be disclosed by us to third parties.

11. data subject rights

a. Right to information
You have the right to request confirmation from us as to whether personal data concerning you is being processed.

b. Rectification/deletion/restriction of processing
Furthermore, you have the right to demand from us that

  • inaccurate personal data concerning you be corrected without delay (right to rectification);
  • personal data concerning you are deleted without delay (right to erasure), and
  • the processing is restricted (right to restrict processing).

c. Right to data portability
You have the right to receive personal data concerning you that you have provided to us in a structured, common and machine-readable format and to transfer this data to another controller.

d. Right of withdrawal
You have the right to revoke your consent at any time. The revocation of consent shall not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

e. Right of objection
If the processing of personal data concerning you is necessary for the performance of a task carried out in the public interest (Art. 6 para. 1 lit. e) DSGVO) or to protect our legitimate interests (Art. 6 para. 1 lit. f) DSGVO) is required, you have the right to object.

f. Right of appeal
If you believe that the processing of personal data concerning you is in breach of the GDPR, you have the right to lodge a complaint with a supervisory authority, without prejudice to other legal remedies.

12. no warning without prior contact!

Should any content of these pages or the design of individual pages or parts of this website violate the rights of third parties or legal provisions or otherwise cause problems under competition law in any form, we request that you inform us of this with reference to § 8 para. 4 UWG, for a reasonable, sufficiently explanatory and prompt message without cost note. We guarantee that the rightly objected passages or parts of these web pages will be removed within a reasonable period of time or adapted to the legal requirements without the need for you to involve legal counsel. The involvement of a lawyer to issue a warning to the service provider with costs would thus constitute a violation of § 13 para. 5 UWG due to the pursuit of extraneous objectives as the dominant motive for initiating the proceedings, in particular an intention to generate costs as the actual driving force, as well as a breach of the duty to mitigate damages. Errors and omissions excepted.